The 10 Absolutes Never ARGUE, instead, AGREE Never REASON, instead, DIVERT Never SHAME, instead, DISTRACT Never LECTURE, instead, REASSURE Never say "REMEMBER", instead, REMINISCE Never say "I TOLD YOU", instead, REPEAT Never say "YOU CAN'T", instead, say "DO WHAT YOU CAN" Never COMMAND or DEMAND, instead, ASK or MODEL Never CONDESCEND, instead, ENCOURAGE and PRAISE Never FORCE, instead, REINFORCE